Last updated: June 2026
Need help with TrotIQ? You're in the right place. Browse the answers below for the most common questions, manage your subscription, or reach out to our team directly.
We typically respond within 1–2 business days. Include your device type (iPhone/Android), app version, and a description of the issue, it helps us help you faster.
Our team monitors support during business hours. For urgent account or subscription questions, include "TrotIQ" in your subject line.
Open the Analyse tab, tap upload, pick a video from your photo library, and TrotIQ extracts key frames and analyzes your position, balance, hands, legs, and rhythm. Results appear in seconds. Works with any video up to ~5 minutes.
Ensure the video is well-lit, the rider is clearly visible, landscape orientation works best, and the video is under 5 minutes. If it still fails, check your internet connection (analysis needs to reach our AI service) and try again. Contact support if issues persist.
All your sessions, horse health records, notes, and profile data are stored locally on your device. We do not maintain a server-side account for you. This means your data is private, but it also means uninstalling the app or clearing storage will erase it — back up important notes if needed.
Because TrotIQ stores data locally, it does not currently sync across devices. Each device has its own independent data.
Open Settings, then tap "Restore Purchases." Your subscription is tied to your Apple ID or Google account, so it restores automatically on any device signed in to the same store account. (Note: riding data does not transfer, only the subscription.)
No. TrotIQ is a daily training companion to supplement professional coaching. Always consult a qualified instructor and veterinarian for hands-on guidance, safety, and health concerns.
No. TrotIQ is for educational and informational purposes only. It is not veterinary advice. Always consult a licensed veterinarian for health, lameness, injury, or emergency concerns.
Deleting the app does not cancel an active subscription. Subscriptions are managed by Apple/Google — see the subscription management section below to cancel.
TrotIQ Pro subscriptions are billed and managed by Apple or Google. You can cancel or change your plan at any time from your device's store settings. Your subscription stays active until the end of the current billing period.
Payments are processed by Apple or Google, not TrotIQ. Refund requests must go through the respective store. Deleting the app does not cancel an active subscription.
In the TrotIQ app, go to Settings and tap "Restore Purchases." Your subscription is tied to your Apple ID or Google account, so it restores automatically on any device signed in to the same store account used to purchase.
TrotIQ does not require a server-side account. Your local profile, sessions, horse health records, notes, and to-dos are stored on your device. To permanently delete all locally stored information:
To also cancel your subscription, follow the subscription steps above — subscriptions are managed separately by Apple/Google.
If you've previously emailed support, you can email alignsystems.info@gmail.com to request deletion of any data you shared in those communications.
Found a bug or have a suggestion? We'd love to hear from you. Email alignsystems.info@gmail.com with the following details so we can reproduce and fix it quickly: